FREQUENTLY ASKED QUESTIONS

  • Our minimum order for adult clothing is 100 pieces per style/colour with three size variations included - a minimum of 500 units per order. Our minimum order for children’s clothing is 100 pieces per style/colour - a total minimum order of 500 units. We also have options for low MOQ orders - please enquire with us for more information.

  • For price indication/quotes please complete a specification sheet/tech pack for each design. We require a specification sheet/tech pack for every design. Unfortunately, we are unable to quote off hand-drawn designs and/or photos. A specification sheet/tech pack gives us the best insight into how to bring your vision to life.

  • Yes, we source fabrics for 90% of our clients from a wide range of Indonesian textile suppliers. Any artwork for printing on fabric must be provided as ‘ready-to-print’. This means the artwork must be repeated (if needed) and 100% to size in Ai format.

  • ou can see examples of our work on our Portfolio page of this website. To visit our factory we require all potential clients to submit their specification sheets prior so we can quote first. Please note we do not disclose the information/details of other clients without their approval.

  • Yes! Within our contract is a confidentiality agreement with all clients ensuring that your designs and patterns will never be shared or re-used with other clients.

  • No! All of our staff are treated with respect and paid above-award wages. We are open from Monday to Friday, our working hours are 8 am - 5 pm, and any work undertaken on Saturday is paid as overtime.

  • Standard wash/care labels and size labels are included in your quote. We can arrange for the production of your design labels and swing tags - we can also help to design and sample these for you.

  • Producing the pattern and toile requires 2-3 weeks, this is then provided to the client for review. The true samples then need 2-3 weeks to complete. Production time-frames are 6-8 weeks depending on the order size and complexity. Our factory is often booked 4 weeks in advance for production so please consider this when scheduling. Upon completion of sampling, clients are required to secure their production time with a 10% deposit.

  • Managing the quality of our garments is essential for our business. Throughout production we ensure that our processes are adhered to, for example:
    Fabric: All fabric delivered to the factory is checked when developing the inventory. Any flaws and faults are addressed immediately with the supplier.
    Patterns: All patterns are cross-checked with corresponding specification sheets and measurement charts prior to cutting the fabric.
    Cutting: The cutters are required to obtain the Production Manager’s approval to cut the fabric once it is marked up.
    Production: Each tailor works on an entire garment and is responsible for ensuring the garment measurements match the specification sheet.
    Finishing: 100% of your garments are measured, cross-checked and pressed by the QC team before packing.
    Spot-checks: The Directors and Production Manager undertake regular spot checks to ensure a high level of quality is consistently maintained.

  • We are FOB Denpasar which means shipping is the responsibility of the client. We recommend using DHL, TNT, Pack & Send or Bali Export Air.

  • Yes, we have a full-time pattern maker and 3 part-time pattern makers that are all highly experienced. Grading is also available. A standard sizing chart will be provided. If you require an alternative please provide it before grading.

  • To keep our factory team safe & healthy we are currently not accepting visits or tours. We are able to arrange off-site meetings for the time being.